Shipping & Returns Policy
Shipping Information
At Daiwaori Magasin, we understand the excitement of receiving your new fishing gear and strive to deliver your order as quickly as possible.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods & Delivery Times
Standard Shipping (€12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Tracking included
Free Shipping (Orders over €50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Tracking included
Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain remote areas and parts of Asia.
Returns & Exchanges
Your satisfaction is our priority at Daiwaori Magasin. If you’re not completely satisfied with your purchase, we offer a simple return and exchange process.
Return Policy Overview
- Return window: 15 days from delivery date
- Condition: Products must be unused, in original packaging with all tags and accessories
- Return shipping: Customer’s responsibility unless due to our error
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Sea fishing hooks (safety reasons)
- Soft sea fishing lures (hygiene reasons)
- Used or customer-damaged products
- Products with opened or damaged original packaging
- Customized or modified products
Return Process
Step 1: Submit a Return Request
Email us at [email protected] with:
- Subject: Return/Exchange Request – Order #[number]
- Product details and reason for return
- Your preferred resolution (refund or exchange)
- Order number and contact information
Step 2: Receive Approval & Instructions
We’ll respond within 24 hours with:
- Return authorization (RMA number)
- Detailed return instructions
- Return shipping address
Step 3: Ship Your Return
Once approved:
- Package item securely in original packaging
- Include copy of invoice/order number
- Mark RMA number on outside of package
- Ship to: Daiwaori Magasin – Retours, 17 Avenue Camille Pujol, Toulouse, FR 35091, France
Tip: Use a tracked and insured shipping method.
Step 4: Processing & Resolution
After we receive your return:
- Inspection within 2-3 business days
- Email notification of return status
- Processing of refund or exchange
Refund Information
Once your return is approved:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Refunds are issued to the original payment method. Original shipping fees are non-refundable unless the return is due to our error.
Exchange Information
For exchanges:
- New item shipped after return inspection
- We cover shipping costs for replacement
- Price differences adjusted via refund or additional payment
Defective Items or Our Errors
If you receive a defective or incorrect item:
- Contact us immediately at [email protected]
- We cover all return shipping costs
- Priority processing for replacement
Fishing Equipment Tips
Before using your fishing equipment:
- Inspect all components carefully
- For rods and reels, perform a test assembly without actual use
- Ensure the equipment meets your expectations before first use
Questions?
Our fishing enthusiast team is happy to help with any shipping or return questions:
- Email: [email protected]
- Hours: Monday-Friday, 9am-5pm (French time)
Daiwaori Magasin – Your fishing equipment expert since 2012